Balance

A few weeks ago, I spoke about agile product development… (http://www.svenheide.de/2016/04/16/agile-product-development/)

Basically this is a smart „thing“… but what I see more and more within our daily business, is that the huge amount of pressure on companies to more and more reducing the time-to-market for product releases like hardware devices or software products… and that is the reason, why I came to the following conclusion:

…too much pressure on reducing the time-to-market time, destroys quality!

…on the other hand, investing too much effort into developing and testing (over and over again), the development costs will explode and in the end you have a premium quality product but you are unable to sell it or no one wants to buy it, because there are several other products like yours…

So, there has to be a healthy balance between development time and effort and the release date of a product… this is like basic business management… the invested effort should not exceed the expected return or result.

effort

IT-Service Management Barcamp in Munich

This year in March, i was able to attend my first Barcamp in Hamburg… The topic was: IT-Service Management (http://sm-camp.org) and it was organized by Robert Sieber (http://different-thinking.de/blog/).

To learn more about Barcamps check this: https://de.wikipedia.org/wiki/Barcamp

Basically it’s a self-organized conference of people who want to share experiences or their thoughts with others to that specific topic. In my eyes it is a perfect way to discuss a specific approach on which you are working on… this Barcamp is ideal to receive feedback from others. So I learned to love Barcamps… in October Robert already organized the third ITSM-Barcamp, this time in Munich in the LMU Munich (https://www.uni-muenchen.de/index.html) on the 14th + 15th of October.

So on Friday (14th of October) we were 30 participants in total from many small, mid-sized or big-sized companies.

Every morning the possible topics for a sessions will be collected and then the interesting sessions will receive a time and a room slot… in Munich we hat 3 rooms so, we were able to create 12 possible sessions…

Here is the result of the session planning for day one:

sm-camp-oktober1

Everyone is able to raise a topic for the camp, so if there will be people who are interested into that topic, it will get a session assigned.

For example, I wanted to discuss my “architectures of service company’s topics, which I posted here: http://www.svenheide.de/2016/07/19/architectures/

The main question I had was: How do you deliver the big picture of your whole company to a newly introduced employes or is it necessary to do that?

My first approach was, to create the picture (in the post above) as a support tool to explain that whole architecture of a service company, I thought it is a good idea to explain it with this picture, but the majority of the other people were not happy with this pictures, because it will scare a new employee who has no experience of Service Management, someone who is deeply into Service Management will maybe get a better picture of his company, but only you are able to create some mapping examples within that picture and specific examples from real-life daily story’s from the company.

So most of the people prefered some small daily work stories to explain the big picture, and instead of using the architecture picture, someone suggested to use a other picture, basically it was the picture from this topic: http://www.svenheide.de/2016/06/24/processes-in-companys/. Well, this topic was about explaining “processes” to employees which is basically the same, because without every small process within a company, the whole company in total cannot fulfill their business…

So, that is what I like about Barcamps… Yo received a valid view and feedback to your approach…this has a very high value in my eyes… In the end a session it looks like this: Someone is the session host, and the others are part of the session everyone can add content

sm-camp-oktober2

In total I was able to attend on 5 other sessions… The topics were:

-CMDB/CMS (Configuration Management Database or Configuration Management System),
-The reason behind Service Management or of the company in total…,
-What should “IT” cost?!
-ITIL is Dead – Lets discuss this
-FitSM (which is the little brother of ITIL… 🙂 ) (http://fitsm.itemo.org)

I really enjoyed to discussions and the exchange, sometimes these discussions were a little to much philosophizing, but on the other hand: philosophizing can be the beginning of innovation!

I also really enjoyed the evening program and the diner in the Augustiner Braustuben (http://www.braeustuben.de) in Munich!

So, if you are working in IT-Service Management, I really recommend you the next SM-Camp (http://sm-camp.org). Next time it will be in Dresden.

Cloud Infrastructure Hosting in a nutshell

The simple word „cloud“ is in everyone’s mouth within the business scene…

I don’t mean these private cloud features like we have it already for quite a while on tablet devices or mobile phone devices (sharing files across all devices) …

I mean the Cloud infrastructure services from big cloud hosting services like Amazon (Amazon Web Services) or Microsoft (Microsoft Azure).

More than 8 years ago some people (in my eyes very smart people… 😉 ) were already talking about this “rise of the cloud” and this will change the whole IT Business in total… and they were absolutely correct and every single IT-Service Provider needs to be aware of this change!

But what is this Cloud Infrastructure Service?

The basic idea behind the cloud infrastructure service is to create a simple service that enables customers to access IT resources in an easy and cost effective way.

Let me explain it with a small example:

There is a company which is really good in creating ideas and creating products out of these ideas which they will sell to customers. But like every company, they have a limited amount of resources or budget available to run their business…

This company will at least have the following tasks or you can also say “departments” 1. Ideas Development, 2. Product Development, 3. Product Manufacturing, 4. Sales, 5. Product Support 6. IT-Infrastructure, 7. IT-Infrastructure Support. The first 6 tasks are necessary to run the core business, that is actually the main reason for the existence of this company, but without IT it is almost impossible to run a business today, well, normally you also have task like basic administration like human ressources or something like that, but I will leave them out for this example to keep it simple.

So you can group these tasks to:

  1. Core Business tasks
  2. IT-Infrastructure tasks

And in traditional companies the amount of resource’s will be assigned like this:

cloud

So basically without IT, they cannot run their business, so they have to invest resources and budget into their IT-Infrastructure… things like: data centres, servers, software, licensing, managing and securing the IT-Infrastructure, so this will at least consume 40% of the whole resources of a company… well maybe it will take less effort if some of these tasks are already handle trough a service partner, but I will leave this scenario out for now, to keep it simple…

As soon as the business will grow, the requirements to the IT will also grow, which means the company needs to invest into their IT-Infrastructure… normally IT-Departments are struggling with these increased requirements and it takes them to long to serve this increase in time, the IT-Department needs to order the servers, they need to get installed in the data centers, the servers need to get installed in terms of software, the applications need to get configured, this takes time!

As soon as the IT-Department will have the servers up and running (3 months after the request of the business 😉 ) the company will experience that this was only a short peak within their business and the bigger requirements are gone since 2 months, but now the company already invested into their IT-Infrastructure… and what now?!

With a cloud infrastructure service this company could change their whole assignment of resources to this:

cloud2

There is no need for: data centres, servers, software, licensing, managing and securing the IT-Infrastructure and stuff like this. The company only needs a small amount of IT resources to build and run the cloud service infrastructure. More resources to focus on the core business… and the next advantage is flexibility… the amount of the IT-Infrastructure can easily get adjusted to the business needs I mean: immediate scalability! So from the Business perspective this “rise of the cloud” is a huge opportunity!
People who are working in IT-Business immediatly need to adopt this rise of the cloud, because traditional IT is yesterday…