The “problem” with the Pareto Principle Within the last few years, I learned to love the Pareto principle… The Pareto principle says, that you can achieve 80% of your overall goal investing 20% of the overall efforts! The achievement of the 100% result of your overall goal would cost 80% of the overall effort! So, Read More
What is DevOps? The word Devops is a combination of the words “development” and “operation”. The real meaning behind these words are the „phases“ within a service, product or software development… Let’s take the case „Software development“ as an example to explain “Devops”. Normally a software development of a IT-Service provider has to run through Read More
A few weeks ago, I spoke about agile product development… (http://www.svenheide.de/2016/04/16/agile-product-development/) Basically this is a smart „thing“… but what I see more and more within our daily business, is that the huge amount of pressure on companies to more and more reducing the time-to-market for product releases like hardware devices or software products… and that is Read More
This year in March, i was able to attend my first Barcamp in Hamburg… The topic was: IT-Service Management (http://sm-camp.org) and it was organized by Robert Sieber (http://different-thinking.de/blog/). To learn more about Barcamps check this: https://de.wikipedia.org/wiki/Barcamp Basically it’s a self-organized conference of people who want to share experiences or their thoughts with others to that Read More
The simple word „cloud“ is in everyone’s mouth within the business scene… I don’t mean these private cloud features like we have it already for quite a while on tablet devices or mobile phone devices (sharing files across all devices) … I mean the Cloud infrastructure services from big cloud hosting services like Amazon (Amazon Read More
During my work in many different IT projects, I experienced one topic, which was part of almost every single project. The discussion with IT staff about IT Security, in my eyes most of the IT staff highly underestimates the importance of IT-Security. IT-Staff always prefers comfort instead of Security. Therefore, the Security within a final Solution should always be reviewed through Read More
Hey, online shopping are more and more “state of the art”… and why not? it is comfortable to buy your stuff by simply selecting the articles from a catalogue… best example: Amazon or eBay. It is also very easy to compare the prices and in combination with shipping methods like DHL Package stations you are Read More
a IT Service company in one picture A few weeks ago, I spoke about …. getting the big picture of a whole company in total… to actually explain this “whole picture” in total, ITIL Best Practices can be helpful… ITIL describes serveral topics within a Service company as whole architectures. So in total every company Read More
As soon as it comes to the topic “processes” in companies if have experienced a big misunderstanding in all of the different sections of companies… and so far, I haven’t found a good explanation or description of this topic. Normally every company should define all types of processes which are relevant for the company, otherwise Read More
ISO 27000 certification in a nutshell: The ISO 27001 standard is a standard, which was developed through the ISO (the international Organisation for Standardization) and the IEC (the International Electro Technical Commission). This standard is addresses to all types of company’s and also sizes of company’s within the whole world. This fact makes it a Read More